Notice of Data Incident
October 8, 2021
On September 8, 2021, The Urology Center of Colorado discovered that certain parts of our network may have been accessed by an unauthorized individual and we launched an investigation. The investigation determined that an individual accessed our network for a brief period of time between September 7th and September 8th of 2021. Therefore, in an abundance of caution, we reviewed our network to determine the type of data potentially at risk. Although we have no evidence to suggest actual or attempted misuse of information as a result of this incident, we are notifying individuals with information contained within the network. The type of information varies by individual, but includes name and one or more of the following data elements: date of birth, Social Security number, address, phone number, email address, medical record number, diagnosis, treating physician, insurance provider, treatment cost, and/or guarantor name.
Upon discovering this incident, we reset account passwords and implemented additional security measures to further protect information. We are also providing potentially impacted individuals with access to credit monitoring and identity protection services as an added precaution. If you have questions about this incident or would like to enroll in the credit monitoring and identity protection services, please call (833) 513-2598, Monday through Friday (except U.S. holidays), from 7:00 a.m. to 7:00 p.m. MT. You may also write to us at 2777 Mile High Stadium Circle, Denver, Colorado 80211.
In general, we encourage potentially impacted individuals to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228.
Individuals have the right to place an initial or extended “fraud alert” on a credit file at no cost. If individuals are a victim of identity theft, they are entitled to an extended fraud alert lasting seven years. As an alternative to a fraud alert, they have the right to place a “credit freeze” on a credit report. The credit freeze is designed to prevent credit, loans, and services from being approved without consent. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on your credit report.
Should individuals wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:
TransUnion Experian Equifax
1-800-680-7289 1-888-397-3742 1-888-298-0045
transunion.com experian.com equifax.com
P.O. Box 2000 P.O. Box 9554 P.O. Box 105069
Chester, PA 19016 Allen, TX 75013 Atlanta, GA 30348
Individuals can further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps to protect their personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or their state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, the state Attorney General, and the FTC.
3-15-2021 – Update
TUCC is open for all appointments. We hope you are safe and look forward to seeing you soon.
Due to inclement weather, TUCC will be closed until 12:00pm today. We will continue to evaluate the weather throughout the morning and any new updates will be shared here and on our social media pages. Please stay safe.
Mask Policy – We are excited for individuals who have been able to receive the COVID-19 vaccine. However, for the safety of patients and staff, and per CDC guidelines, TUCC policy is that everyone in the building must wear a mask. There will be no exceptions made at this time. Thank you for helping us keep you safe!
TUCC continues to monitor the COVID-19 Pandemic as an organization. We’ve increased janitorial services throughout our center daily, and continue to sanitize exam rooms and check in tools between each use. Our Center is open and safe. In an effort to reduce the spread of COVID-19 and to keep our patients and staff safe we ask that you wear a mask to your appointment and do not bring guests including spouses. The mask and visitor policies are in place to ensure the safety and well-being of patients, staff and the entire community. And, we want to protect vulnerable patients and staff who are providing care to our patients. If you have questions or concerns please call our center at 303-825-8822.
We truly value the trust you place in us to care for you and we remain steadfast in providing excellent care during the Pandemic and in the future. Here are some links to resources to help you remain safe, especially during the holidays: https://www.cdc.gov/ and https://covid19.colorado.gov/
TUCC remains committed to patient and staff safety as we are open for all in-person appointments. Face masks must be worn in the center and TUCC is following all CDC and public health guidelines (including social distancing and sanitization throughout the center multiple times per day). Telehealth visits are now limited to COREWAVE, vasectomy reversal and infertility consultations. To make an appointment please call 303-825-8822 or Request An Appointment today. Thank you for placing your trust in us for your urologic care.
TUCC is completely open for all in-person appointments at our facility. Please call 303-825-8822 or Request An Appointment today. We follow CDC and public health guidelines to ensure the safety of all of our patients and staff. We remain committed to providing excellent urologic care.
Almost two months ago, The Urology Center of Colorado (TUCC) transitioned routine Urology care to a telehealth platform and delayed elective medical and surgical care with your physician during the COVID-19 threat. In an ongoing effort to protect our community, patients, and staff, TUCC has a new focus on telehealth appointments.
Most routine care can be provided in the comfort and security of your own home. Through a user-friendly online telehealth platform, called Doxy.me, patients can use a smartphone, tablet, or computer with access to a camera to conduct a full telehealth visit with their provider.
In the coming weeks, we will also begin to expand our ability to care for patients with less pressing issues. As it becomes safe to do so, we will return to normal clinic operations.
We remain committed to seeing patients with urgent urological issues within our clinic. We have designed and implemented the safest possible healthcare environment at TUCC. TUCC has the resources to perform the necessary imaging and to provide treatment recommendations in a streamlined fashion often in a single visit.
While under our care you can expect the following changes as part of TUCC’s process for keeping patients safe:
- We have rearranged our clinic to maintain appropriate social distancing in public areas as recommended by the CDC
- Hand hygiene will be evident
- Additional cleaning and sanitation protocols are in place for commonly touched environmental surfaces
- Visitors will be limited in our facilities to practice social distancing. Patients please do NOT bring guests (including spouses/partners). If you need assistance during your visit please call our office at 303-825-8822 to discuss further
- We are screening all individuals upon entrance to TUCC. If you have a temperature over 100.4 degrees F you will need to reschedule your appointment and you will be directed to follow up with your Primary Care provider as soon as possible
- Staff are not permitted on the premises if they have a temperature over 100.4 degrees
- All staff, providers, patients, and visitors are required to wear masks. If you are scheduled for an in-person visit, please wear a mask or you will be asked to reschedule your appointment. Both standard medical masks or homemade face coverings are acceptable.
In the event that you are scheduled for surgery, you will be contacted prior to your procedure to confirm the date, time, and location. In addition we will provide you with facility-specific guidelines that need to be met prior to your procedure. You will have an opportunity to ask questions regarding the process when you speak to the surgery scheduler.
If you would like to schedule an appointment please follow this link “Request Appointment“, email TUCCINFO@TUCC.com or call 303-825-8822 and we would be happy to help. Additionally, you can visit our website TUCC.com to learn more about our practice, and our telehealth option.
At TUCC we are committed to helping our patients, our employees, our providers and our community resume life and work activities as safely and as soon as possible. Thank you for your understanding during this challenging time as we continue to provide excellent urologic care in an ever-changing environment.
Your TUCC Providers
TUCC has been a long-time partner with the American Cancer Society and we realize that cancer doesn’t stop even through a pandemic so we wanted to share some resources that ACS created to help support cancer patients during this challenging time. This pdf includes the information for a 24/7 Live Chat. Download now->
To lessen the impact of the current pandemic, we have transitioned all appropriate non-urgent and routine care to a TeleHealth platform. Please Click Here to make an appointment.
To our valued TUCC community,
The Urology Center of Colorado places the safety of our patients and our community as our primary priority. We recognize the challenges that COVID-19 poses to delivering care to our patients but are mindful that we all share responsibility in limiting the risk of infection and community transmission.
In light of this, TUCC has immediately taken the following actions:
- We are limiting our in-office visits to urgent conditions
- We are rescheduling elective surgeries
- We are offering telephone consultations for both our new and established patients. You may schedule an appointment here>>
- As possible, we are asking our employees to work remotely
At this time, we will continue to evaluate and treat patients in our radiation oncology department.
If you have specific questions about your care or appointment please contact us through the patient portal, via email TUCCINFO@TUCC.com or by calling 303-825-8822.
We ask for your patience and understanding as we respond to a constantly evolving and unprecedented situation. We know that together we will get through this and that we will build a stronger community for the future.
The Urology Center of Colorado
TUCC is continuing to monitor the COVID-19 situation as it evolves. We are following the CDC recommendations and the Colorado Department of Health and at this time we ask if you are experiencing a fever (temperature over 100.4 degrees F), cough, or sore throat that you please not come in to The Urology Center of Colorado. Please follow up with your Primary Care Provider. We appreciate your assistance in keeping our patients, providers and staff safe. We will continue to provide updates regarding our center and urge you to check the CDC website often for updates and information. Your safety and health remain our top priority.
TUCC is monitoring the COVID-19 situation and our main concern is the health and well-being of our patients and staff. We are following information from the Centers for Disease Control and Prevention (CDC) and local health officials . In addition to our regular sanitization procedures we have instituted additional cleaning multiple times per day throughout the center. TUCC treats only urologic conditions so please reach out to your primary care provider if you are experiencing a non-urologic illness. If you are ill and need to reschedule your appointment at TUCC we will gladly accommodate you. Please reach out to us at 303-825-8822 or visit our website if you need to reschedule your appointment. We suggest that you follow the recommendations of the CDC –https://www.cdc.gov/coronavirus/2019-nCoV/– to take care of yourself and loved ones.
Additionally, out of an abundance of caution to ensure the safety of our patients, TUCC is temporarily suspending all classes and support groups until further notice. We will keep you posted on any changes. Please check back for updated information.