Updates

Updates on the technical issues and other timely news will be posted here, please check back often.

1-10-19

As we are securely working to bring some systems online we have been able to respond to inquiries more quickly and schedules are opening up. We are still experiencing some delays but are working to get back to everyone. Please use the contact form or email below if you have not received a response and note the best time to call you back. We truly appreciate your patience.

1-4-19

Happy New Year! We hope your holidays were wonderful and we look forward to serving you in the new year. We have made progress with our systems. We are still locked down but are able to respond more quickly to new and existing patients. If you have been unable to connect with someone at TUCC and have an urgent need you can fill out the Contact Us form or email marketing@tucc.com and we will get back to you quickly. Thank you for your continued patience.

12-26-18

TUCC is continuing to see patients and schedule existing and new patients. Processes are still a bit slower but we are working to get everyone called back and scheduled. We were closed on Dec. 24th and 25th. We will be open on Dec. 31st, but closed on Jan. 1st for New Years Day. We appreciate the trust you have placed in us for your healthcare and will remain focused on providing excellence in urology in the new year. We wish you and yours a wonderful holiday season.

12-17-18

Thank you for checking back and your continued patience. Our systems are still locked down but we are working in the background to get them up and keep them secure. We are working to get everyone called to schedule existing and new patient appointments. We will continue to provide updates as they are available.

12-12-18

We are continuing to work on our technical systems and are scheduling new and existing patients as quickly as we can. Please rest assured that our focus will continue to be on providing excellent patient care. Thank you for your patience.

12-7-18

Systems are still locked down causing some delays in processes, but we are working to get all patients contacted and scheduled as quickly as possible. We truly appreciate your patience.

12-5-18

The situation we have been experiencing is an operational problem caused by malware to our network. We have several internal and external vendors investigating the problem. For the security of the center and patient information we have locked down our systems. We anticipate our systems being backup next week.

As this time we do not know if information has been compromised but at this time we do not believe it has. We are writing down all patient information when they call for appointments and will call them back when as soon as we are able. We will be returning calls that are clinical in nature.

All of our patients are very important and our physicians and staff are working very hard to connect with you and make sure you are taken care of. We appreciate your patience and want to reassure you that we are still focused on you.